Get up to 100% back.

Refund tiers

Based on engagement within 14 days of posting the reel. The higher of the two thresholds (views or likes) wins — you do not need to hit both.

What counts as a valid reel

• Must clearly show the LidPulse app running — either the menu-bar icon, the sound list, or the lid-open moment with audio.
• Minimum length: 10 seconds.
• Must be original content created by you. No reposts, stitches of someone else's footage, or AI-generated videos.
• Must be publicly viewable for the full 14-day measurement window. Private, deleted, or restricted reels do not qualify.
• Caption must include @lidpulse (or lidpulse.com) and the #lidpulse hashtag.
• No misleading, defamatory, or disparaging content about LidPulse, MayOs, or any third party.

How we measure

We check your reel's view and like count 14 days after the post date using whichever metric is publicly displayed by TikTok or Instagram. Tie-breaks favor the customer.

How long the refund takes

Once your submission is verified, we process the refund through Paddle within 7 business days. The credit appears on your original payment method 5–10 business days later, depending on your bank.

Limits & fine print

• One refund per customer, per Paddle order. Multiple reels for the same purchase do not stack.
• You keep your LidPulse license after the refund — we do not deactivate keys earned through the Reel Refund program.
• This program is separate from our standard 14-day refund — you can use one or the other, not both.
• We reserve the right to reject submissions that violate these terms, appear to use bought views/engagement, or otherwise act in bad faith.
• This program is offered at our discretion and may change or end at any time. Submissions made before any change will be honored under the terms in effect at the time of submission.

Questions

Email support@lidpulse.com — we respond within 24 hours.